We value the trust you place in 元素 Financial to be your credit union partner for life.
We’re making efforts to raise awareness of creative fraud tactics that can put you, 你的身份, and your accounts at significant risk. 元素 applies active security measures for all transactional activities to protect you; however, every member also plays a key role in the protection of one’s own accounts.
最近, we are seeing summer spikes in fraud that are concerning, related to hackers who are working directly with members to gain access to their online/mobile banking accounts. The criminals do so by generating a telephone call or an email or a text message that appears legitimate and claims to come from 元素, yet these are fraudulent communications. Their trickery then convinces some members to divulge sensitive details about themselves and their accounts.
Please, you must NEVER PROVIDE YOUR SECURE ACCESS CODES, 密码, 用户id, FULL DEBIT OR CREDIT CARD NUMBERS, 或针 to anyone who contacts you first asking for them — even if your call, text, or email shows 元素 Financial as the sender, which is a tactic called “spoofing.” We will never call you to ask for this information.
You might receive calls, text, and/or emails from an automated system when we detect suspicious activity on your accounts. These calls are intended to confirm whether the transaction(s) are legitimate so appropriate measures can be taken if they are not.
When in doubt about any communication from 元素, please pause and call our 24/7 Contact Center to inquire about the matter: 800-621-2105.
元素 will never ask you for this information when calling you:
We’re making efforts to raise awareness of creative fraud tactics that can put you, 你的身份, and your accounts at significant risk. 元素 applies active security measures for all transactional activities to protect you; however, every member also plays a key role in the protection of one’s own accounts.
最近, we are seeing summer spikes in fraud that are concerning, related to hackers who are working directly with members to gain access to their online/mobile banking accounts. The criminals do so by generating a telephone call or an email or a text message that appears legitimate and claims to come from 元素, yet these are fraudulent communications. Their trickery then convinces some members to divulge sensitive details about themselves and their accounts.
Please, you must NEVER PROVIDE YOUR SECURE ACCESS CODES, 密码, 用户id, FULL DEBIT OR CREDIT CARD NUMBERS, 或针 to anyone who contacts you first asking for them — even if your call, text, or email shows 元素 Financial as the sender, which is a tactic called “spoofing.” We will never call you to ask for this information.
You might receive calls, text, and/or emails from an automated system when we detect suspicious activity on your accounts. These calls are intended to confirm whether the transaction(s) are legitimate so appropriate measures can be taken if they are not.
When in doubt about any communication from 元素, please pause and call our 24/7 Contact Center to inquire about the matter: 800-621-2105.
元素 will never ask you for this information when calling you:
- 利记 Passwords or User IDs
- 利记 Secure Access Code or One-Time Passcode
- 个人 Identification Number (PIN) for your Debit or 信用卡
- Full 16 digits of your Debit or 信用卡 number (If you contact us first, we may ask you to verify the last four digits.)
- Social Security Number (If you contact us first, we may ask you to verify.)
- 成员数量 (If you contact us first, we may ask you to verify.)
Thank you for having greater awareness of these issues so that you can protect yourself.
